ONLINE STORE TERMS OF SERVICE
1.1. These terms of service regulate the legal relationship between OÜ Amedeo, registry code 12180125, registered address Rävala pst 8, Tallinn, (hereinafter ‘the company’) and any person making a purchase (hereinafter ‘the customer’) in the maglia.ee sales environment (hereinafter ‘the online store’).
1.2. In addition to these terms, the legal relationships formed when purchasing/selling goods via the online store are regulated by the laws of the Republic of Estonia.
1.3. The company has the right to unilaterally modify and supplement the terms of service by publishing the new terms of service on the website maglia.ee.
2.1. The prices of the products sold in the online store are indicated next to the products and include 20% VAT as applicable in the Republic of Estonia.
2.2. Product prices and discounts may be different from those of other merchants selling the company’s products.
2.3. During order submission, a delivery fee is added to the price of the goods, the amount of which depends on the customer’s location and the selected delivery method. The delivery fee is displayed in the order submission stage after selecting the delivery method.
3. ORDER SUBMISSION
3.1. To purchase a product, select the desired product and, if necessary, the size, and add it to the shopping cart by clicking on ‘Add to cart’.
3.2. You can modify and delete products added to the shopping cart and add new products to the cart until the products have been paid for.
3.3. To submit an order, go to the shopping cart, click on ‘Submit order’, and fill in the required fields.
3.4. After confirming the delivery method, the final purchase price including the delivery fee will be displayed, after which you can proceed to the payment stage.
3.5. Before payment, you must accept these terms of service by ticking the appropriate box and selecting a suitable payment method. Purchases can be paid for via a bank link, by credit card, or by using any other payment method supported by the online store. The customer shall pay 100% of the purchase price in advance.
3.6. After payment has been completed, the company shall send an order confirmation and invoice to the e-mail address indicated by the customer during order submission.
3.7. Orders are deemed to be submitted upon receipt of the payment in the company’s bank account.
3.8. If the ordered goods cannot be delivered due to the goods being out of stock or due to other difficulties, the customer shall be notified at the earliest opportunity and the sum paid shall be refunded immediately. If several products have been ordered and the order can be partially fulfilled, the customer shall be contacted to confirm or cancel the delivery of the remaining goods.
4. SECURE PAYMENT
4.1. Payment for goods takes place outside of the online store environment, in a secure payment environment:
4.1.1. when paying via bank link, in the secure payment environment of the chosen bank;
4.1.2. when paying with a credit card or PayPal, in the secure payment environment of Maksekeskus AS.
4.2. After paying via a bank link, the customer must click on the link ‘Back to merchant’.
5. PROCESSING OF CUSTOMERS’ PERSONAL DATA
5.1. All personal data provided by the customer are protected and treated as confidential information and are processed in accordance with the requirements of the Personal Data Protection Act.
5.2. The company has the right to use the personal data provided by the customer for processing the order and delivering the goods. The personal data may be used by the company for the purpose of providing a better service: performing purchase analyses and preparing summaries, making offers to the customer, and conducting customer satisfaction surveys.
5.3. The online store shall send newsletters and offers to the customer’s e-mail address, if the customer has subscribed to the newsletter or agreed to receive e-mail messages during the customer registration process.
5.4. The company shall not disclose any personal data to third parties other than the postal or courier service provider contracted to deliver the goods to the customer.
5.5. Data communication between the customer, banks, and the card payment centre is encrypted to ensure the security of the customer’s personal data and bank details. The company does not have access to the customer’s banking data and bank or payment card details.
6. DELIVERY OF GOODS
6.1. The online store delivers goods to all member states of the European Union.
6.2. The goods are delivered to the customer using the delivery method selected during order submission. The online store’s deliveries are executed using the services of Omniva (AS Eesti Post), SmartPOST OÜ, or DPD Eesti AS. Ordered goods can also be picked up in person at the Maglia store & warehouse at Peterburi tee 2f, 11415 Tallinn. The delivery methods offered by the online store may vary depending on the destination of the delivery.
6.3. In the case of in-store pickup, the customer must provide the order number to be issued the goods.
6.4. The cost of delivery of the goods is borne by the customer or the online store, depending on the size of the order and the method of delivery. If the order size exceeds 100 euros, the delivery to all EU Member States is free of charge at all delivery methods. During order submission, the following price information pertaining to delivery is displayed:
6.4.1. Estonia: Omniva parcel terminal €2.89, Omniva courier €4.85, Itella SmartPOST parcel terminal €2.82, Itella SmartPOST courier €4.50, delivery to post office €3.85. If the order size exceeds 25 euros, the delivery in Estonia is free of charge at Omniva or Smartpost parcel machines.
6.4.2. Latvia: Omniva parcel terminal €6.66, Omniva courier €7.49, DPD Pickup point €6.20, DPD courier €8.50. If the order size exceeds 25 euros, the delivery in Latvia is free of charge at Omniva parcel machines.
6.4.3. Lithuania: Omniva parcel terminal €7.49, Omniva courier €7.95, DPD Pickup point €7.00, DPD courier €9.10. If the order size exceeds 25 euros, the delivery in Lithuania is free of charge at Omniva parcel machines.
6.4.4. Finland: Itella SmartPOST parcel terminal €9.16, DPD courier €14.00. If the order size exceeds 25 euros, the delivery in Finland is free of charge at Itella Smartpost parcel machines.
6.4.5. Sweden, Poland: DPD courier €14.00;
6.4.6. other EU countries: DPD courier €19.96.
6.5. The company shall transfer the goods to the postal service provider no later than two business days after the conclusion of the contract of sale.
6.6. Delivery of the goods to the customer depends on the postal service provider. Estimated delivery times are:
6.6.1. Estonia: 1–3 business days;
6.6.2. Latvia, Lithuania: 2–5 business days;
6.6.3. Finland: 3–5 business days;
6.6.4. other EU countries: 1–2 weeks.
6.7. If the goods are delivered to a parcel terminal, the customer shall be notified of the arrival of the parcel by SMS and provided with a unique code for opening the parcel terminal door. The company shall not be liable for damage caused to the customer if, due to no fault of the company, the parcel terminal door code has fallen into the hands of third parties.
7. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF GOODS
7.1. The customer has the right to return the purchased goods within 14 calendar days without giving any reason. The return period shall begin to run upon receipt of the goods or the notification of arrival of the goods at the parcel terminal, and shall end if the goods have not been transferred to the postal service provider for return within 14 calendar days.
7.2. Upon receipt of the goods, the customer is obliged to open the product packaging carefully without damaging the packaging and the product. Goods may only be returned or exchanged without reason if the goods have not been used and all labels and other documents related to the parcel (including the invoice issued to the customer) are intact. In the event that the customer has intentionally or negligently damaged the returned goods, the company shall have the right to refuse to accept the return of the goods or to claim compensation for the damage caused.
7.3. To return ordered goods, the customer must fill out the return form provided on the delivery note or the withdrawal application form, and include the filled out form with the returned goods.
7.4. The cost of returning the goods shall be borne by the customer, unless the returned goods are not in conformity with the order (wrong or defective item) or if the goods are returned together with the return application in their packaging to the Maglia store within 14 days after receipt of the goods.
7.5. The online store shall return the sum paid for the goods to the customer after the goods have been returned and delivered to the store located at Peterburi tee 2f, 11415 Tallinn, but no later than within 14 calendar days.
7.6. If the customer wishes to have the goods exchanged, they must fill out the withdrawal application form. The direct costs of returning the goods shall be borne by the customer.
7.7. If the company is unable to exchange the returned goods (e.g., due to the size requested by the customer being unavailable), the company shall contact the customer to find a suitable solution.
8. LIABILITY AND SUBMISSION OF COMPLAINTS
8.1. The company shall be liable for any defects or lack of conformity of the goods which existed at the time of delivery, and complaints regarding sold goods may be submitted within two years of the date of delivery, as set out in subsection 218 (2) of the Law of Obligations Act.
8.2. Complaints concerning the online store may be submitted by e-mail to email@example.com or by phone at +372 53031311. Submitted complaints must include the name and contact details of the customer, the date of submission of the complaint, the discovered deficiency of the goods, and the substance of the claim (including the proposed solution). Proof of purchase must also be included. The company shall respond to submitted complaints within 14 days.
8.3. The company shall not be liable for any damage resulting from improper use of the goods, including defects caused by failure to follow the maintenance instructions.
8.4. Disputes between the customer and the company shall be settled through negotiation. In the event that the customer and the company fail to settle a dispute through negotiation, the customer may appeal to the Consumer Disputes Committee. The procedural requirements can be found at http://www.komisjon.ee. Customers may also turn to the European Union’s ODR (Online Dispute Resolution) platform for e-commerce consumer disputes at http://ec.europa.eu/odr.
8.5. If either party should disagree with the decision of the Committee, they may turn to the county court with jurisdiction over the location of the company.
8.6. If goods bought from the online store have defects for which the online store is liable, the company shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the company shall refund the buyer for all costs incurred under the contract of sale.
9. CUSTOMER SUPPORT
9.1. Customer support can be contacted by phone at +372 53031311 (open on business days from 10:00 to 18:00) or by e-mail at firstname.lastname@example.org. Customer support is closed on Saturdays, Sundays, and national holidays.
9.2. Customers can also purchase all goods sold in the online store at the Maglia store located at Peterburi tee 2f, 11415 Tallinn. The Maglia store is open on business days from 12:00 to 18:00, and is closed on Saturdays, Sundays, and national holidays.]]>